Refund policy

At Nexovia Outlet, customer satisfaction is our priority. If you receive a damaged, defective, or wrong item, we offer a simple exchange and refund process.

Eligibility Criteria

  • Requests must be made within 7 days of receiving your parcel.

  • Items must be unused, unwashed, and in their original packaging with all tags attached.

  • Proof of purchase (Order ID or receipt) is required.

How to Initiate a Return or Exchange

  1. Contact us via WhatsApp at 0321-2283664 or email nexoviaoutlet@gmail.com.

  2. Share your Order ID along with a photo or short video showing the issue.

  3. Once approved, ship the parcel back to our address. (Return dispatch costs are borne by the customer, while the replacement item will be sent back with Free Delivery).

  4. Refund Processing: Refunds are processed directly to your JazzCash, EasyPaisa, or Bank Account within 3–5 working days after product verification.